1.How
to book my rental holiday? Using
our reservation process is very easy.
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You can
make your reservation online. It is the fastest and surest
way to obtain confirmation of your holidays.
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Print out
our Fax booking form,
complete each section, sign and fax to (+34) 952 516 234.
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If you prefer
you can give us a call, during opening hours, to (+34) 952
516 204.
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Or, if you
so wish, you can also come into our office where we will attend
you personally.
2. Which steps do I take
to make my reservation online? Once you have selected
the desired rental home, click on “Book online”.
Check if the property is available for your request date and
select it, as well as the number of nights and number of people
staying in the house. You will get a form with the total estimated
price of your reservation request. Please fill in the fields
and do not forget to inform us, if it is the case, the number
of minors who accompany you. Once your request is sent you will
receive an e-mail, to the e-mail address given, with full information
of your reservation request. Please check all details are correct.
3. How do I know if my
reservation is confirmed? In the receive e-mail, through
the “reservation status” button, you can access your
reservation whenever you wish. If your payment method was a credit
card, you will get an e-mail with your reservation voucher, showing
details of your reservation, the amount paid, the balance due
for the payment and the date on which it is due. Should you use
any other payment method, you will receive an e-mail with your
booking confirmation. We are able to provisionally “hold”
the property for you for 7 days, allowing time to receive the
appropriate deposit payment.
4. When will I know if
my reservation is confirmed? Our office opening hours
are from 10.00 – 13.30 and 17.00 – 20.00 hrs, from
Monday to Friday and from 10.00 -13.00 hrs on Saturdays. All reservations
made on working days are confirmed during the day, in order of
receipt. Although all reservations will be confirmed within a
maximum of 24 hours.
5. Is it possible that
my reservation will not be confirmed? YES.
As we have already mentioned, the reservations are confirmed in
order of receipt and then the confirmed date will be blocked in
our availability calendar. When you make a reservation this is
only secured upon your receipt of confirmation from Loymertours.
This is to avoid any instances of double booking. If the particular
property you have chosen is not available, then we will offer
to you another available house(s). If the alternative option(s)
are not suitable for you, you can cancel your reservation, of
course without any extra charge for you.
6. What will happen if
I have paid with my credit card? The charge made on your
credit card will be refunded immediately and a copy of the cancellation
sent to you.
7. How much time do I have
to make the payment? In order to confirm your chosen
property, a deposit of one third of the total price (full payment
if booking within 8 weeks of arrival) must be paid at the time
of booking. We are able to provisionally ‘hold’ the
property for 3 days allowing time to receive payment confirmation.
Payment must be received by us not later than 1 week after your
booking. If confirmation and payment is not received during that
time, the property will be released. Kindly note that
all reservations for a rental period inferior to 1 week must be
paid inmediately.
8. What is included in
the rental price? The
rental price always includes (if not specified differently in
the actual house description):
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Cleaning,
and in cases of properties with swimming pools and/or gardens,
the cleaning and maintenance of the pool and the garden.
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Linen and
towels are included per stay in all our properties. Pool towels
are not included.
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Normal consumption
of gas, water and electricity.
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V.A.T.
9. Are costs for central
heating or wood included in the price? Costs
for central heating and wood are not usually included in the rental.
Please, ask for an estimate for your property.
10. Is there any specific
day of the week to change over? No, you can arrive and
depart on your desired date subject to availability.
11. At what time can I
enter my rental home? We do our best to accommodate arrivals
at any time and settle you as quickly as possible. Officially
property arrival is between 16.30 and 21.30. However we do try
to be as flexible as possible and allow access as soon as the
property has been cleaned and prepared. However kindly note that
arrivals between 21.30 and 09.00 are subject to an additional
charge of 50 Euros. We ask that you depart by 11.30. Clients departing
on later flights may be able to extend their stay depending on
the arrival time of incoming clients.
12. How to treat my holiday
home? Please treat your holiday home as you would your
own and tidy up before you leave. You will be asked to pay for
extra cleaning if the property is left in unreasonable condition.
It is possible to arrange cleaning during or at the end of your
stay.
13. May I take my pet with
me? I you wish to take your pet with you , please discuss
with us before confirming your booking. Pets are not permitted
in most of the properties. Normally you can check in the specific
house description. Kindly note that an additional fee of 50 Euros
is payable to cover the extra cleaning costs.
14. If
my rental home has a pool, when can I use it? Normally
pools are not available in the low season or during Christmas period.
The pool will be open from Easter/April until the end of October.
If a pool is essential, please check when you book.
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